About the Instructor
With more than 20 years in the Plastic and Cosmetic world, both surgical and non-surgical Carene has gained a deep understanding of delivering excellence in customer service, expert consulting and has a strong grasp on the industry that is aesthetics.
In that time Carene has recruited hundreds of Doctors, Nurses, Dermal Therapists and administration staff. Her tailored practice optimisation and implementation programs have demonstrated proven outcomes in turn leading her clients to maximising practice cultures, creating happier staff and doctors and producing highly efficient practice operations leading to increased revenues.
Easy Steps to Effective Front Desk Sales Calls, Every Time
- FEEL FRUSTRATED that your marketing dollars are being wasted because clients are not coming in the door?
- Wish your clients were so bowled over by your customer service that they UPSOLD THEMSELVES and became your best word-of-mouth marketers?
- Wish you could INCREASE SALES with the first telephone contact?
- Wish that all enquiries to the front desk LED TO A BOOKING or further engagement?
- Want a team of front desk staff who all have the same HIGH LEVEL CUSTOMER SERVICE and sales skills?
- Want to STOP FEELING INADEQUATE in your telephone sales/upselling skills?
- FIND IT DIFFICULT to pick up on triggers in a conversation that hint a sale is near?
- Wish you could COMMUNICATE EFFECTIVELY with any personality style?
- Want the kind of customer service and telephone sales skills that MAKE YOU A SUPERSTAR in your company, maybe even leading to a promotion?
- 53% of clients leave companies due to feeling unappreciated;
- 42% of clients are turned off by unhelpful/rude phone staff;
- 29% switch to competitors, frustrated with phone staff who lack the knowledge needed to answer an enquiry;
- 25% of clients move on simply for being left on hold.
Having front desk staff who are CONFIDENT and SKILLED at bringing in clients?
Being able to count on your front desk staff to, not only BRING IN NEW CLIENTS, but to sell them AND upsell them before they enter your door?
Every member of your front desk staff having the same SALES and UPSELLING SKILLS?
Turning almost EVERY SINGLE PHONE ENQUIRY INTO A CONSULTATION in 5 easy steps?
Knowing how to PICK UP ON TRIGGERS that predict an upcoming sale in a phone conversation?
Knowing HOW TO LISTEN FOR CUES about a potential client’s personality style and knowing how to sell to any style?
Knowing how to immediately TURNING A SIMPLE ENQUIRY INTO A BOOKING?
- What it means to “convert a lead” into a consultation or a sale
- How to increase your confidence as front desk staff
- How to wow the caller
- How to convert client leads into bookings and future sales almost instantly
- How to quickly identify the personality style of callers and effectively communicate with any style
- How to convert an enquiry call into a consultation in 5 easy steps
- How to build a team of staff who all have the same high level of customer service and sales skills
- How to increase your revenue with phone sales and upselling